Refund policy

Because all of our items are custom-made to order, we cannot accept returns or exchanges unless there is a manufacturing defect. So please look over the size charts and design mockups carefully before placing your order. You can always contact us for any questions about your order at info@radcustomcycling.com. 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchanges
We cannot accommodate exchanges since every item is custom-made to order. If you'd like to start a reorder for a different size, send us an email and we'll get it started right away. 

Help, my kid grew 3 inches overnight! 
Purchasing jerseys for a youth team can be a gamble, especially when they outgrow their shoes every week and half. We'll try and keep your headaches to a minimum by recommending that you size up. If it's still not enough, let us know so we can issue you a reorder discount. Our only ask is that you donate your unused jersey to another youth rider or to your team coach for future use. 

Crash Replacement
Huck to dirt nap? Been there. If your custom order gets damaged from getting too radical, send us a picture and we'll trade you a cool story for a cool discount on a replacement.